| No | Courses for Aviation Frontliners’ | Duration | Brief Description |
| 1 | Building High Performance Course Download PDF |
2 days | The programme uses the model of the Building High Performing Teams and teaches team members and leaders how to function more efficiently, create a clear vision and purpose, empower and involve people, manage conflict and change, create an open, productive environment, and celebrate success. Based on the concepts of Situational Leadership II and group development, this workshop provides a conceptual framework to help organizations move toward a successful team-based environment. |
| 2 | Change Management Download PDF |
5 days | Course Purpose: This course will teach practitioners and managers the practical steps and skills involved in delivering successful business change, for example organizational re-structuring. Key learning objectives include: • To demonstrate how to plan, launch and deliver successful change programmes • To demonstrate the skills necessary to deliver change • To demonstrate the core principles and strategies of change |
| 3 | Communicating Effectively Download PDF |
2 days | Course Purpose: This programme is aimed at equipping participants with the necessary communication skills for dealing with customers, colleagues and people in general. |
| 4 | Customer Service Download PDF |
Course Purpose: In a very competitive environment that we are all operating in today, it is becoming ever so critical to find the “winning formula” to succeed. Many organisation are beginning to realise that one critical factor is the professionalism and the added value that employees bring to their clients/customers that makes the difference. This programme looks at the fundamentals of good customer service in Aviation Industry. |
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| 5 | Developing Leaders Download PDF |
2 days | Course Purpose: This programme allows participants to learn the skills of leading others through empowerment, trust and focusing on developing others. It will provide participants an opportunity to learn and practice the situational leadership model to help you master the skill of getting work done more successfully and effectively with others, one-on-one or in teams. |
| 6 | Effective Presentation Skills Download PDF |
3 days | Course Purpose: Participants will be taught the skills and techniques of making effective presentations. They will be taught how to plan and prepare the presentation including planning the presentation outline, preparing the visual aids, and how to manage the handouts. Overcoming anxiety is the most important part of making any presentation. |
| 7 | Effective Supervisory Skills Download PDF |
3 days | Course Purpose: Supervisors must be aware that they are the link between the employees and the management. They must be the effective pillars of the organization so that the subordinates can be effective employees. The supervisors must know the forms of control and must delegate whenever necessary. They must manage difficult subordinates as well as to motivate them. |
| 8 | Handling Difficult People Download PDF |
2 days | Course Purpose: This course will enable participants to apply the key skills to deal with a customer’ emotional behaviour and achieve a win-win situations. It will cover the need to be assertive without being aggressive through verbal and non-verbal communication and how to give strokes to defuse tension. |
| 9 | Leading Yourself Download PDF |
2 days | Course Purpose: Provides participants insight of key factors that influence on personal success high job performance and work-life satisfaction through: – Promotion of self-discovery through exercises, peer coaching and self reflection – Sharpening your understanding of your subconscious motives, preferences and values – Improving your leadership by showing how your behaviour is connected to your personality – Guiding you to make informed choices of who you will be – Managed growth – Managing the dynamics of work-life balance and establish you own life goals |
| 10 | Leading Others and Team Download PDF |
3 days | Course Purpose: – Learn your leadership preferences and how to maximise your effectiveness. – Understand and learn key leadership and management skills. – Leading and managing change and promoting agility. – Effective communication practices. – Tools and techniques to help leaders put best practices in place. – Action planning for leaders. – Evaluations, reviews and course correction. |
| 11 | Managing Your Time Download PDF |
5 days | Course Purpose: Many people feel that there are not enough man-hours in the day. Meetings, paperwork and visitors seem to take up the entire day. Rushing to complete their work leaves them exhausted at day’s end. They also noticed that they are becoming irritable at home. People must know how to handle a situation but may have too little time to do it. Their ability to manage time affects their success. They need to discover the techniques to manage their work within the schedule. |
| 12 | Mastering The Techniques for Training Download PDF |
5 days | Course Purpose: Participants will be taught the skills and techniques of conducting lessons. They will be taught how to prepare the lesson including planning and preparing handouts and visual aids. Participants will also be taught about the instructional process and how adults learn. |
| 13 | Motivating People for Success Download PDF |
3 days | Course Purpose: Motivating people to work is not as difficult as it sounds. People want to give their best and be recognized for it. They want to work for the companies that understand that. Why than does it seem so hard to get people to do what we want? People are motivated to do what is in their best interest. They want to believe that it will fulfill some present or future personal goal or desire. |
| 14 | Negotiating Successfully Download PDF |
3 days | Course Purpose: Negotiation is easy if you know how. There are steps to follow to be a successful negotiator. Participants will be taught how to apply the negotiation strategies and tactics. They must know how to prepare for the negotiation, and prepare for conflicts that often occur. Negotiation ends with agreement and confirmation by both parties. |
| 15 | Projecting Service Excellence Download PDF |
2 days | Course Purpose: To educate staff on the role they play in projecting a good image and as ambassadors for customer services through the application of service excellence techniques. |
| 16 | Solving Challenges Workshop Download PDF |
3 days | Course Purpose: Participants will be taught how to brainstorm to identify problems at the workplace and solve a selected problem. They will be taught how to brainstorm the possible causes, and identify the root causes of the problem. Participants will then be taught how to develop possible solutions and to implement the best solution. The result will be measured against the current situation. They will finally evaluate the tangible and intangible results of the implementation. |
| 17 | Training Needs Assessment Download PDF |
3 days | Course Purpose: The course is designed to allow participants to be able to do the following: – Determine the purpose and objective of a training needs assessment. – Identify steps to conduct a systematic TNA exercise. – Apply information-gathering techniques for observable and non-observable tasks. – Analyse data collected. |